Within Dynamics 365 we can use Omnichannel for Customer Service to present chat widgets to customers. The typical way of doing this is to “simply” have widget show when a customer visits a website / portal page. But what-if we want to proactively prompt the customer to start a chat? Maybe they have paused on a particular page for a long time … something like that might act as a good trigger…
Continue Reading Neil Parkhurst’s Article on their blog
Omnichannel for Customer Service – Proactive Chats
Within Dynamics 365 we can use Omnichannel for Customer Service to present chats to customers. The typical way of doing this is to “simply” have chat widget show when a customer visits a website / portal page. But what-if we want to proactively prompt the customer to start a chat?
Blog Syndicated with Neil Parkhurst’s Permission
More About This Author
Array
- Dyn365CE30 April 2024Omnichannel for Customer Service – Resizable Communication Panel
- Dyn365CE30 April 2024Omnichannel for Customer Service – Enhanced Outbound Dialer (April 2024)
- Dyn365CE29 April 2024Omnichannel for Customer Service – Consult, filter by skills
- Dyn365CE23 April 2024Omnichannel for Customer Service – Test Speaker / Microphone