Dynamics 365 Customer Engagement
How to- Enable Microsoft Team chats in Dynamics 365 Apps
Enabling Microsoft Team chats inside Dynamics 365 allows the agents/sellers to start a new chat from a record or connect an existing chat to…
Tag: chats
Dynamics 365 Customer Engagement
Teams Chats inside Dynamics 365
Dynamics 365 now includes several Teams collaboration options, one being the ability to enable chats directly inside Dynamics 365. In this video I demo…
Dynamics 365 Customer Engagement
Omnichannel for Customer Service – Proactive Chats
Within Dynamics 365 we can use Omnichannel for Customer Service to present chat widgets to customers. The typical way of doing this is to…
Dynamics 365 Customer Engagement
Omnichannel for Customer Service – Grab / Pick Chats
With Microsoft’s Omnichannel for Customer Service it will be common to use a push method to route your chats to the “best” agent .…
Dynamics 365 Customer Engagement
Steve Chats with Hayden Stafford
Check out this episode! Continue Reading Steve Mordue MVP’s Article on their blog