Within Omnichannel for Customer Service we can enable Power BI based dashboards to give insights into your customer communications across all your messaging channels. In this post I will review how to enable these dashboards and what information your supervisors will then be able to view.
We actually have two types of supervisor dashboards. The first are the intraday statistics. These are…
Continue Reading Neil Parkhurst’s Article on their blog
Omnichannel for Customer Service – Insights Dashboards
Within Omnichannel for Customer Service we can enable Power BI based dashboards to give insights into your customer communications across all your messaging channels. In this post I will review how to enable these dashboards and what information your supervisors will then be able to view.
Blog Syndicated with Neil Parkhurst’s Permission
More About This Author
Array
- Dyn365CE30 April 2024Omnichannel for Customer Service – Resizable Communication Panel
- Dyn365CE30 April 2024Omnichannel for Customer Service – Enhanced Outbound Dialer (April 2024)
- Dyn365CE29 April 2024Omnichannel for Customer Service – Consult, filter by skills
- Dyn365CE23 April 2024Omnichannel for Customer Service – Test Speaker / Microphone