The AI suggested knowledge articles and similar cases capabilities have been added in the Customer Service workspace to help the agents in faster resolution of the cases. Check other posts on Release 2020 Wave 2 Open Customer Service Hub, navigate to Settings in Analytics and Insights section. Click on Manage to configure the Suggestions. Below Case … Continue reading “AI suggestions for…
Continue Reading Nishant Rana’s Article on their blog
AI suggestions for similar knowledge articles and cases in Dynamics 365 – 2020 Release Wave 2
The AI suggested knowledge articles and similar cases capabilities have been added in the Customer Service workspace to help the agents in faster resolution of the cases. Check other posts on Release 2020 Wave 2 Open Customer Service Hub, navigate to Settings in Analytics and Insights section.
Blog Syndicated with Nishant Rana’s Permission
More About This Author
Array
- Dyn365CE30 April 2024Use Geolocation Settings for Location Tracking and Auditing – Dynamics 365 Field Service
- Dyn365CE29 April 2024Fix the trigger – Microsoft.OData.ODataException: A binary operator with incompatible types was detected. Found operand types ‘Edm.Guid’ and ‘Edm.String’ for operator kind ‘Equal’ (Power Automate / Dataverse)
- Dyn365CE23 April 2024Portal does not load and displays “Server Error” or shows “Getting set up.. This might take a while” message -Portal Startup Issue (PowerApps Portal)
- Dyn365CE22 April 2024Versioning and Drafts for Solution-based Cloud Flows – Power Automate