AI suggestions for similar knowledge articles and cases in Dynamics 365 – 2020 Release Wave 2

The AI suggested knowledge articles and similar cases capabilities have been added in the Customer Service workspace to help the agents in faster resolution of the cases. Check other posts on Release 2020 Wave 2 Open Customer Service Hub, navigate to Settings in Analytics and Insights section. Click on Manage to configure the Suggestions. Below Case … Continue reading “AI suggestions for…

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AI suggestions for similar knowledge articles and cases in Dynamics 365 – 2020 Release Wave 2

The AI suggested knowledge articles and similar cases capabilities have been added in the Customer Service workspace to help the agents in faster resolution of the cases. Check other posts on Release 2020 Wave 2 Open Customer Service Hub, navigate to Settings in Analytics and Insights section.

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