Automatic Record Creation and Update rules enhancements in Dynamics 365 Customer Service – 2020 Release wave 1

2020 Release Wave 1 adds the new enhanced experience which includes easy to use interface and Power Automate in the Unified Client Interface for automatic record creation and update rules. The option of creating the rules is added in Service Management à Case Settings Section The old interface for creating the rule à The new … Continue reading “Automatic Record Creation and Update rules…

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Automatic Record Creation and Update rules enhancements in Dynamics 365 Customer Service – 2020 Release wave 1

2020 Release Wave 1 adds the new enhanced experience which includes easy to use interface and Power Automate in the Unified Client Interface for automatic record creation and update rules. The option of creating the rules is added in Service Management à Case Settings Section The old interface for creating the rule à The new…

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