6 Ways To Help Form a CRM Habit

“Does CRM have functionality that enables it to become a habit for users?”

Lack of user adoption has killed many an implementation. More than a decade and a half of research on Customer Relationship Management (CRM) systems has churned out consistently troubling failure rates for CRM implementations. Since Gartner’s 2001 study found a 50% CRM failure rate, study after study has…