2020 Release Wave 2 – Part 3 – YouTube

2020 Release Wave 2 – Part 3

In this video I’ll discuss updates new features of Dynamics 365 Customer Service in 2020 Release Wave 3 – D365 Customer Service Updates (Part 2)

1:06 Analytics and Insights Settings
3:05 Legacy Scheduling
3:50 Knowledge Articles
6:51 Multi-session Forms
8:44 Customer Service Workspace App
11:43 Smart Assist

Related Videos:
D365 2020 Release Wave 2 – Part 1 – https://youtu.be/sQDJYWnZtPA
D365 2020 Release Wave 2 – Part 2 – https://youtu.be/rnGOZL7EMwk
D365 2020 Release Wave 2- Part 4 – https://youtu.be/tP3Go6sf1Qs
D365 2020 Release Wave 2- Part 5 –https://youtu.be/41QMViDNrtg

Related Blog: https://D365Goddess.com
Twitter: https://twitter.com/D365Goddess
LinkedIn: https://www.linkedin.com/in/diantaylor/
Music: https://www.bensound.com

In this video I’ll discuss updates new features of Dynamics 365 Customer Service in 2020 Release Wave 3 – D365 Customer Service Updates (Part 2)

1:06 Analytics and Insights Settings
3:05 Legacy Scheduling
3:50 Knowledge Articles
6:51 Multi-session Forms
8:44 Customer Service Workspace App
11:43 Smart Assist

Related Videos:
D365 2020 Release Wave 2 – Part 1 – https://youtu.be/sQDJYWnZtPA
D365 2020 Release Wave 2 – Part 2 – https://youtu.be/rnGOZL7EMwk
D365 2020 Release Wave 2- Part 4 – https://youtu.be/tP3Go6sf1Qs
D365 2020 Release Wave 2- Part 5 –https://youtu.be/41QMViDNrtg

Related Blog: https://D365Goddess.com
Twitter: https://twitter.com/D365Goddess
LinkedIn: https://www.linkedin.com/in/diantaylor/
Music: https://www.bensound.com

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