Wave 1 2024 Customer Insights Journey Chat With Amey Holden – YouTube

Wave 1 2024 Customer Insights Journey Chat With Amey Holden

The release notes for Dynamics 365 Wave 1 2024 have been published. My good friend Amey Holden and I got together to chat about each proposed change or new feature from the Customer Insights – Journeys section (formerly D365 Marketing).

Wave 1 2024 D365 Marketing Overview
? Customer Insights – Journeys: https://learn.microsoft.com/en-us/dynamics365/release-plan/2024wave1/customer-insights/dynamics365-customer-insights-journeys/planned-features
? Customer Insights – Data: https://learn.microsoft.com/en-us/dynamics365/release-plan/2024wave1/customer-insights/dynamics365-customer-insights-data/planned-features

Wave 1 Item Links:
Branded links for email and content – https://learn.microsoft.com/en-us/dynamics365/release-plan/2024wave1/customer-insights/dynamics365-customer-insights-journeys/boost-customer-confidence-campaign-performance-branded-links-emails-content
Capture responses from 3rd party forms – https://learn.microsoft.com/en-us/dynamics365/release-plan/2024wave1/customer-insights/dynamics365-customer-insights-journeys/capture-responses-external-third-party-forms
Collect data with unmapped form fields – https://learn.microsoft.com/en-us/dynamics365/release-plan/2024wave1/customer-insights/dynamics365-customer-insights-journeys/collect-extra-customer-information-without-creating-custom-attributes
Build and test journeys before deployment – https://learn.microsoft.com/en-us/dynamics365/release-plan/2024wave1/customer-insights/dynamics365-customer-insights-journeys/confidently-build-test-journeys-before-deploying-production-alm-using-power-platform-solutions
Manage customer consent from contact and leads – https://learn.microsoft.com/en-us/dynamics365/release-plan/2024wave1/customer-insights/dynamics365-customer-insights-journeys/easily-manage-customer-consent-contact-lead-forms
Reference copies of sent emails in timeline – https://learn.microsoft.com/en-us/dynamics365/release-plan/2024wave1/customer-insights/dynamics365-customer-insights-journeys/easily-reference-copies-sent-emails-timeline
Track and use website interactions – https://learn.microsoft.com/en-us/dynamics365/release-plan/2024wave1/customer-insights/dynamics365-customer-insights-journeys/engage-customers-personalized-messages-based-website-interactions
Ensure messages go to the right contact email address – https://learn.microsoft.com/en-us/dynamics365/release-plan/2024wave1/customer-insights/dynamics365-customer-insights-journeys/ensure-messages-go-right-contact-email-address
Auto-management of segments – https://learn.microsoft.com/en-us/dynamics365/release-plan/2024wave1/customer-insights/dynamics365-customer-insights-journeys/get-faster-insights-at-scale-automatic-management-segments-measures
Double opt in for Realtime – https://learn.microsoft.com/en-us/dynamics365/release-plan/2024wave1/customer-insights/dynamics365-customer-insights-journeys/improve-engagement-compliance-double-opt-in
Improve reliability of insights with advanced bot protection – https://learn.microsoft.com/en-us/dynamics365/release-plan/2024wave1/customer-insights/dynamics365-customer-insights-journeys/improve-reliability-insights-advanced-bot-protection
Test real-time events faster with a developer portal – https://learn.microsoft.com/en-us/dynamics365/release-plan/2024wave1/customer-insights/dynamics365-customer-insights-journeys/instrument-test-real-time-events-faster-developer-portal
A/B testing within emails – https://learn.microsoft.com/en-us/dynamics365/release-plan/2024wave1/customer-insights/dynamics365-customer-insights-journeys/optimize-engagement-increase-conversion-rates-email-ab-testing
Prevent duplicate emails to contacts – https://learn.microsoft.com/en-us/dynamics365/release-plan/2024wave1/customer-insights/dynamics365-customer-insights-journeys/prevent-duplicate-emails-contacts-that-share-email-address
Journey split tiles – https://learn.microsoft.com/en-us/dynamics365/release-plan/2024wave1/customer-insights/dynamics365-customer-insights-journeys/provide-varied-experiences-one-journey-using-journey-split-tiles
Send up to 10x interactions – https://learn.microsoft.com/en-us/dynamics365/release-plan/2024wave1/customer-insights/dynamics365-customer-insights-journeys/reach-customers-quickly-10x-increased-throughput
Add send scheduling within journeys – https://learn.microsoft.com/en-us/dynamics365/release-plan/2024wave1/customer-insights/dynamics365-customer-insights-journeys/reach-customers-at-right-moment-send-scheduling
Improved journey flow analysis – https://learn.microsoft.com/en-us/dynamics365/release-plan/2024wave1/customer-insights/dynamics365-customer-insights-journeys/understand-optimize-journeys-customer-analysis
Qualification rules for leads – https://learn.microsoft.com/en-us/dynamics365/release-plan/2024wave1/customer-insights/dynamics365-customer-insights-journeys/qualify-leads-route-sales-when-buying-likely

The release notes for Dynamics 365 Wave 1 2024 have been published. My good friend Amey Holden and I got together to chat about each proposed change or new feature from the Customer Insights – Journeys section (formerly D365 Marketing).

Wave 1 2024 D365 Marketing Overview
? Customer Insights – Journeys: https://learn.microsoft.com/en-us/dynamics365/release-plan/2024wave1/customer-insights/dynamics365-customer-insights-journeys/planned-features
? Customer Insights – Data: https://learn.microsoft.com/en-us/dynamics365/release-plan/2024wave1/customer-insights/dynamics365-customer-insights-data/planned-features

Wave 1 Item Links:
Branded links for email and content – https://learn.microsoft.com/en-us/dynamics365/release-plan/2024wave1/customer-insights/dynamics365-customer-insights-journeys/boost-customer-confidence-campaign-performance-branded-links-emails-content
Capture responses from 3rd party forms – https://learn.microsoft.com/en-us/dynamics365/release-plan/2024wave1/customer-insights/dynamics365-customer-insights-journeys/capture-responses-external-third-party-forms
Collect data with unmapped form fields – https://learn.microsoft.com/en-us/dynamics365/release-plan/2024wave1/customer-insights/dynamics365-customer-insights-journeys/collect-extra-customer-information-without-creating-custom-attributes
Build and test journeys before deployment – https://learn.microsoft.com/en-us/dynamics365/release-plan/2024wave1/customer-insights/dynamics365-customer-insights-journeys/confidently-build-test-journeys-before-deploying-production-alm-using-power-platform-solutions
Manage customer consent from contact and leads – https://learn.microsoft.com/en-us/dynamics365/release-plan/2024wave1/customer-insights/dynamics365-customer-insights-journeys/easily-manage-customer-consent-contact-lead-forms
Reference copies of sent emails in timeline – https://learn.microsoft.com/en-us/dynamics365/release-plan/2024wave1/customer-insights/dynamics365-customer-insights-journeys/easily-reference-copies-sent-emails-timeline
Track and use website interactions – https://learn.microsoft.com/en-us/dynamics365/release-plan/2024wave1/customer-insights/dynamics365-customer-insights-journeys/engage-customers-personalized-messages-based-website-interactions
Ensure messages go to the right contact email address – https://learn.microsoft.com/en-us/dynamics365/release-plan/2024wave1/customer-insights/dynamics365-customer-insights-journeys/ensure-messages-go-right-contact-email-address
Auto-management of segments – https://learn.microsoft.com/en-us/dynamics365/release-plan/2024wave1/customer-insights/dynamics365-customer-insights-journeys/get-faster-insights-at-scale-automatic-management-segments-measures
Double opt in for Realtime – https://learn.microsoft.com/en-us/dynamics365/release-plan/2024wave1/customer-insights/dynamics365-customer-insights-journeys/improve-engagement-compliance-double-opt-in
Improve reliability of insights with advanced bot protection – https://learn.microsoft.com/en-us/dynamics365/release-plan/2024wave1/customer-insights/dynamics365-customer-insights-journeys/improve-reliability-insights-advanced-bot-protection
Test real-time events faster with a developer portal – https://learn.microsoft.com/en-us/dynamics365/release-plan/2024wave1/customer-insights/dynamics365-customer-insights-journeys/instrument-test-real-time-events-faster-developer-portal
A/B testing within emails – https://learn.microsoft.com/en-us/dynamics365/release-plan/2024wave1/customer-insights/dynamics365-customer-insights-journeys/optimize-engagement-increase-conversion-rates-email-ab-testing
Prevent duplicate emails to contacts – https://learn.microsoft.com/en-us/dynamics365/release-plan/2024wave1/customer-insights/dynamics365-customer-insights-journeys/prevent-duplicate-emails-contacts-that-share-email-address
Journey split tiles – https://learn.microsoft.com/en-us/dynamics365/release-plan/2024wave1/customer-insights/dynamics365-customer-insights-journeys/provide-varied-experiences-one-journey-using-journey-split-tiles
Send up to 10x interactions – https://learn.microsoft.com/en-us/dynamics365/release-plan/2024wave1/customer-insights/dynamics365-customer-insights-journeys/reach-customers-quickly-10x-increased-throughput
Add send scheduling within journeys – https://learn.microsoft.com/en-us/dynamics365/release-plan/2024wave1/customer-insights/dynamics365-customer-insights-journeys/reach-customers-at-right-moment-send-scheduling
Improved journey flow analysis – https://learn.microsoft.com/en-us/dynamics365/release-plan/2024wave1/customer-insights/dynamics365-customer-insights-journeys/understand-optimize-journeys-customer-analysis
Qualification rules for leads – https://learn.microsoft.com/en-us/dynamics365/release-plan/2024wave1/customer-insights/dynamics365-customer-insights-journeys/qualify-leads-route-sales-when-buying-likely

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