This blog post is an extension of the Getting Started with Virtual Agents, so if you’d like the background or… Continue Reading admin’s Article on their blog No Title No
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Being able to talk to a live chat agent is a popular website feature, especially in the Retail industry where… Continue Reading admin’s Article on their blog No Title No
This post demonstrates how easy it is to build a Bot using Dynamics 365 Virtual Agent for Customer Service. The Bot will call Flow to return data from CDS and
In this blog I am going to be looking at the process of ID & V (Identification and verification ) process that is adopted in customer contact centres . Whenever
This is the Power Platform Daily Brief for June 3, 2019 (brought to you by KingswaySoft). Not going to the Microsoft Business Applications Summit? Catch the live stream from MVP’s
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