Power Apps
Set Your Preferred Solution for the Dataverse MCP
I was working with the Dataverse MCP server yesterday and noticed that when I created new tables through it, they were all getting the…
Tag: Preferred
Dynamics 365 Customer Engagement
Preferred Solution in Dataverse | Power Platform Admin Center
By default, everything goes inside a Default Solution if you are aware of the classic way of doing Customization in Dynamics 365 CRM. And…
Dynamics 365 Customer Engagement
Preferred Solution (preview) in Dataverse / Dynamics 365
With the preferred solution (preview), now we can specify a solution to which all our changes, that are made outside of the context of…
Dynamics 365 Customer Engagement
Unified Routing – Preferred Agent Routing (and Agent Scripts)
When we are using Omnichannel for Customer Service we can use Unified Routing to assign conversations to a contact’s preferred agent. This is a…
Dynamics 365 Customer Engagement
Unified Routing – Preferred Agent Routing
A new feature is coming to the Unified Routing feature found in Microsoft’s Dynamics 365 Customer Service app …. It will allow us to…