Dynamics 365 Customer Engagement
Omnichannel Voice – Phone Number Setup
In this post I will explain how I initially connected Microsoft’s Dynamics 365 Omnichannel for Customer Service to Azure Communication Services and configured the…
Tag: Number
Dynamics 365 Customer Engagement
How to – assign a personal phone number to agents in Voice Channel (Omnichannel)– Dynamics 365 Customer Service
The reason we would assign a personal phone number to the agents is that they can use that number to make an outbound call…
Dynamics 365 Great Plains
SQL Scripts for Microsoft Dynamics GP: Status of Items Based on Serial Number
This script is part of the SQL Scripts for Microsoft Dynamics GP where I will be posted the scripts I wrote against Microsoft Dynamics…
Dynamics 365 Great Plains
Get Serial Number Count and Length in Microsoft Dynamics GP
I needed to check how many serial numbers were assigned to sales transactions and the cumulative length of them. I’m not aware of any…
Dynamics 365 Customer Engagement
Power BI — Finding the average time between an unspecified number of events
Power BI — Finding the average time between an unspecified number of events Image by Microsoft Recently while developing a Power Bi report for a client I…