Dynamics 365 Customer Engagement
Update Currency Data in D365 CE using Microsoft Flow
Introduction External data can be integrated with Dynamics 365 CE in multiple ways . Some of the common approaches are by using a middleware…
Tag: Dynamics CRM
Dynamics 365 Customer Engagement
Customer 360 – V2.0 (embedding PowerApps in D365 CE)
Having the customer data presented in a meaningful , logical and a summarised view is a key requirement for Customer Service Representatives when using…
Dynamics 365 Customer Engagement
Respond to D365 Emails Automatically using LUIS
When ever I visit organisations who record their Orders or Cases in D365 CE , I often here about this situation where their Customer…
Dynamics 365 Customer Engagement
Customer 360 using PowerApps and D365
Recently I have come across a lot of posts on how to embed PowerApps into Dynamics 365 CE forms. Reading through those articles made…
Dynamics 365 Customer Engagement
Email CRM Data using Microsoft Flow
This is another requirement I come across often in my day to day consulting work . Customers want the ability to email a CRM…