Dynamics 365 Customer Workspace App In this article I am going to do a deep dive into the customer service workspace app and the functionality that comes with it and
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? http://meganvwalker.com/adding-multiple-languages-to-your-d365-customer-voice-survey Dynamics 365 Customer Voice surveys are added initially using the Default language based on the language of the Microsoft Office 365 environment where Customer Voice is set up.
? https://meganvwalker.com/sending-notifications-from-the-details-of-survey-responses Microsoft is continually making changes to Dynamics 365 Customer Voice. This includes new functionality that’s immediate and noticeable and sometimes comes in the form of a simple new
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Escalating Cases in D365 Customer Service In this video I am going to show you how you can build your own logic to escalate cases. This functionality is something that
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