? https://meganvwalker.com/import-contacts-and-variables-to-send-personalised-surveys-from-d365-customer-voice If you aren’t already aware, you can import a list of Contacts to Dynamics 365 Customer Voice containing their name and email address, and then send them an
D365 Customer Service Setting up search providers In this video I will be showing you how you can setup search providers in D365 Customer Service. Search providers allows agents to
? http://meganvwalker.com/share-d365-customer-voice-survey-via-url-with-the-correct-language Creating surveys in D365 Customer Voice and adding multiple languages provides organisations with a way to request feedback in their language of choice. I’ve got a video about
? http://meganvwalker.com/set-language-for-d365-customer-voice-survey-embedded-on-website In a previous video, I walked through how to add multiple languages to a survey in Dynamics 365 Customer Voice. Your surveys can then be embedded on a
Dynamics 365 Customer Workspace App In this article I am going to do a deep dive into the customer service workspace app and the functionality that comes with it and
