Copilot for Dynamics 365 Customer Service In this video I will tell you all about Microsoft’s Copilot for Dynamics 365 Customer Service! In case you were wondering what Copilot is:
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This webinar will demonstrate the main QnA, issue logging, and knowledge base building features of Simplanova’s Teams bot. We will demonstrate a provisioned example, and attendees will be invited for
How can the contact centre and the marketing team work together to improve the overall customer experience and increase revenue? Join us as we demonstrate how we can make your
D365 Customer Service Swarming using Teams(preview) In this video I will discuss the new swarming preview feature for Dynamics 365 Customer Service. I will explain what ‘swarming’ is, how to
Customer Service Admin Center App: Quick setups In this video I will be discussing a new preview feature called ‘Quick Setups’ which is currently accessible from the Customer Service Admin
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