Dynamics 365 Customer Engagement
Unified Routing – Capacity Profiles and Work Classification
I recently had a requirement to route conversations differently to agents based on the skills we’d classified for the work item. In this post…
Tag: Classification
Dynamics 365 Customer Engagement
Fixed – Feature ‘Semantic classification, Document Highlights, etc. ’ is currently unavailable due to internal error – Visual Studio
Recently we were getting the below notifications in our Visual Studio 2019. The way we managed to fix it was by disabling the following…
Dynamics 365 Customer Engagement
Power Tips: Object Classification Model in the AI Builder
New content out now: Power Tips: Object Classification Model in the AI Builder! In this video, Heidi (LinkedIn, Twitter, Blog) and I talk about some cool…