Dynamics 365 Customer Engagement
Dynamics 365 Contact Center – Audio Files in IVR
Within Microsoft’s Dynamics 365 Contact Center (aka Omnichannel for Customer Service) we create an IVR using Copilot Studio. It is possible to add audio…
Tag: Audio
Power Automate
Text-to-Speech and Audio Playback in Power Apps using Azure and Power Automate
Capabilities like text-to-speech (TTS) and audio playback can take your applications to new heights of user engagement and accessibility. In this blog post, we’ll…
Teams
Transcribing Audio? Let’s take a quick look at the Ingestion Client for Azure Speech
Hey all, so in this article I am going to take a look at the new Ingestion Client for Azure Speech that was recently…
Dynamics 365 Customer Engagement
Cannot Provision Skype for Business / Microsoft Teams Audio Conferencing License via CSP
The Audio Conferencing add-on for Skype for Business / Microsoft Teams can oft be a requirement if you find yourself needing to schedule frequent…
Dynamics 365 Customer Engagement
Configuring PIN-less Entry for Skype for Business Online Audio Conferencing
The whole concept of audio conferencing – the ability for a diverse range of participants to dial into a central location for a meeting…