I’ve written about creating your Lead Scoring models in Customer Insights – Journeys, and also explained how the Lead Scoring Qualification functionality works. I’m not really keen on the Qualification
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In this comprehensive demonstration, dive into the powerful capabilities of Microsoft Dynamics 365 Sales Accelerator. Learn how to leverage segmentation strategies to target your audience effectively, create dynamic sequences to
In Power Platform, capacity add-ons such as AI Builder Credits, Per-App plan, Power Pages Capacity, Power Automate Per Flow, Power Automate Process, Copilot Studio messages are allocated at an environment
Within Omnichannel for Customer Service we use Unified Routing to assign conversations to agents. Out of the box we have several assignment methods including round robin, highest capacity and longest
This script is part of the SQL Scripts for Microsoft Dynamics GP where I will be posting the scripts I wrote against Microsoft Dynamics GP over the 19 years before
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