How to – assign a personal phone number to agents in Voice Channel (Omnichannel)– Dynamics 365 Customer Service
The reason we would assign a personal phone number to the agents is that they can use that number to make an outbound call…
The reason we would assign a personal phone number to the agents is that they can use that number to make an outbound call…
I did some work for a client recently which involved creating a report which could be run against any database; we therefore needed to…
Originally posted on Mohsin Khalid: Since Microsoft came out with their new licensing around the Power platform breaking the power apps licenses and power…
#104. Should we assign items to a developer during sprint planning? Some of my scrum teams building Dynamics 365 and Power Platform applications assign…
We recently implemented Approvals, and we required that any user in the tenant should be able to provide approval. For one of the users,…