This week I was playing around with Power Virtual Agent and Power Automate. I needed to demo a virtual agent that after asking some questions would create a lead record
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Create Dynamics 365 Records using Power Virtual Agent and Power Automate In this video I’m explaining how to use Power Virtual Agent to capture data from prospects and Power Automate
There were a lot of cool announcements at Microsoft Ignite this past week. Notably was the official renaming of Microsoft Flow to Power Automate, PowerApps becoming Power (wait for it)
The Dynamics 365 Virtual Agent analytics dashboard gives great insight in how well your bot is working. Among other figures it gives you are details on the number of sessions
I could not find any information on how to to hand off a Virtual Agent Bot to a live agent so I thought I would have a go at doing
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