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This is the last episode of Agent, Power Virtual Agent series. Playlist here
This episode of Power Virtual Agents (PVA) is about how to identify and verify your customers in PVA. In Episode 5 we looked at authenticating internal users but what if we want to verify customers before providing them in any information.
We are going to achieve this with the help of a Power Automate Flow and PVA variables.
Hope it helps!
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