Solved – Presence not loading in Omnichannel for Customer Service / Customer Service workspace
Recently in one of the environments, the presence was not loading for the agents. To fix it, we had to update the Channel URL to point to the correct organization name. Before –…
Continue Reading Nishant Rana’s Article on their blog
Solved – Presence not loading in Omnichannel for Customer Service / Customer Service workspace
Recently in one of the environments, the presence was not loading for the agents. To fix it, we had to update the Channel URL to point to the correct organization name. Before – https://oc-cdn-ocprod.azureedge.net/convcontrol/ChatControl.htm?uci=true&clientName=zfp&cloudType=Public&env=prod&ocBaseUrl=https://unq614e23c1ccc540f3a9bf2f80c99d9-crm.omnichannelengagementhub.com&ucilib=https://orged4e3d70.crm.dynamics.com/webresources/Widget/msdyn_ciLibrary.js After – https://oc-cdn-ocprod.azureedge.net/convcontrol/ChatControl.htm?uci=true&clientName=zfp&cloudType=Public&env=prod&ocBaseUrl=https://unq614e23c1ccc540f3a9bf2f80c99d9-crm.omnichannelengagementhub.com&ucilib=https://gcst.crm.dynamics.com/webresources/Widget/msdyn_ciLibrary.js Verify the Unique Name used in ocBaseUrl and Orgname from Settings >> Customizations >> Developer Resources On correcting…
Blog Syndicated with Nishant Rana’s Permission
More About This Author
Array
- Dyn365CE16 April 2024What will happen on changing the password of the user account used as the Owner of Cloud Flow and for Connection – Power Automate
- Dyn365CE15 April 2024Using Focused view in Dynamics 365
- Dyn365CE9 April 2024Associate activities (Email) with multiple related records – Dataverse / Dynamics 365
- Dyn365CE8 April 2024New Attachment features for Email – Dataverse / Dynamics 365