Queue Item details change in Dynamics 365 – 2020 Release Wave 2

Queue Item details for a Queue Item earlier used to open in a new window. Thus losing the context 2020 Release Wave 2 provides an immersive experience for the agents, as the queue item details open in the context of the parent window. Small but nice update for the agents. Check other blog posts on Release … Continue reading “Queue Item details change in Dynamics 365 – 2020 Release…

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Queue Item details change in Dynamics 365 – 2020 Release Wave 2

Queue Item details for a Queue Item earlier used to open in a new window. Thus losing the context 2020 Release Wave 2 provides an immersive experience for the agents, as the queue item details open in the context of the parent window. Small but nice update for the agents.

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Author: Nishant Rana

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