Personalise Your Customer Experience with Dynamics 365 with Guro Faller and Tricia Sinclair – YouTube

#114. I’m joined by Microsoft MVPs Guro Faller and Tricia Sinclair. Guro and Tricia are presenting at Scottish Summit in Glasgow in June.

Their presentation is “Personalize Your Customer Experience with Dynamics 365”. It’s going to be a showcase of the art of the possible with Dynamics 365 Marketing, Customer Insights, and Omni-channel for Customer Service.
 
Guests
Tricia Sinclair is a customer service lead at Avanade, and she’s based in London in the UK.

• Tricia Sinclair on LinkedIn (https://www.linkedin.com/in/triciasinclair)
• Tricia Sinclair on Twitter (https://twitter.com/tassyja)
• Tricia’s blog EverythingD365 (https://triciasinclair.com/) on Azure DevOps and Dynamics 365

Guro Faller is a solution lead in the digital marketing center of excellence also at Avanade, and she’s based in Oslo, in Norway.

• Guro Faller on LinkedIn (https://www.linkedin.com/in/gurofaller/)

Resources

• Register for Scottish Summit (https://scottishsummit.com/?page_id=5022) (only 685 tickets remaining)
• Register for Scottish Summit Pub Quiz on Eventbrite (https://www.eventbrite.co.uk/e/scottish-summit-pub-quiz-tickets-225106027187)
• Microsoft Customer Experience Platform announcement (https://cloudblogs.microsoft.com/dynamics365/bdm/2021/11/02/introducing-microsoft-customer-experience-platform-a-solution-for-connected-customer-experiences/)
• Customer Experience User Group (https://community.dynamics.com/usergroup/customer-experience-user-group/)
• Power Platform School (https://powerplatformschool.com/) Support the show (https://buymeacoffee.com/amazingapps)

CONNECT
? Amazing Apps (https://amazingapps.show) website
? Customery on LinkedIn (https://linkedin.com/company/customery)
? Neil Benson on LinkedIn (https://linkedin.com/in/neilbenson)

MY ONLINE COURSES
? Agile Foundations for Microsoft Business Apps (https://customery.com/foundations)
? Scrum for Microsoft Business Apps (https://customery.com/scrum)
? Estimating Business Apps (https://customery.com/estimating)

Keep experimenting ?
-Neil

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