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Modernized Case Grids - 365 Community

Modernized Case Grids

You might not have noticed due to the holidays last month, but another 2022 Wave 2 feature that is part of Dynamics 365 Customer Service went into general availability in December! A nice little holiday present from Microsoft! This feature gives customer service agents and managers access to relevant information regarding cases. I am sure you’re familiar with the ‘regular’ case grid, which is…

Continue Reading Dian Taylor’s Article on their blog

Modernized Case Grids

You might not have noticed due to the holidays last month, but another 2022 Wave 2 feature that is part of Dynamics 365 Customer Service went into general availability in December! A nice little holiday present from Microsoft! This feature gives customer service agents and managers access to relevant information regarding cases.

Blog Syndicated with Dian Taylor’s Permission

Author: Dian Taylor

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