In this video, I react to the Power Platform Release Notes for Wave 1 2022. I go through some of my top picks for this upcoming release wave.
Links:
Marketing
Increase engagement using AI-powered optimization to reach each customer on the best channel based on their customer attributes – https://docs.microsoft.com/en-us/dynamics365-release-plan/2022wave1/marketing/dynamics365-marketing/increase-engagement-using-ai-powered-optimization-reach-each-customer-best-channel-based-their-customer-attributes
Sales
Effortlessly log information using the mobile phone camera
https://docs.microsoft.com/en-us/dynamics365-release-plan/2022wave1/sales/dynamics365-sales/effortlessly-log-information-using-mobile-phone-camera
Discover accounts and contacts from email interactions
https://docs.microsoft.com/en-us/dynamics365-release-plan/2022wave1/sales/dynamics365-sales/discover-accounts-contacts-email-interactions
Customer Service
Simplify administration with new Customer Service admin center application
https://docs.microsoft.com/en-us/dynamics365-release-plan/2022wave1/service/dynamics365-customer-service/simplify-administration-new-customer-service-admin-center-application
AI-generated conversation summary sets context for Teams-based collaboration
https://docs.microsoft.com/en-us/dynamics365-release-plan/2022wave1/service/dynamics365-customer-service/ai-generated-conversation-summary-set-context-teams-based-collaboration
Honourable mentions:
Business Central
Map to Dataverse option sets such as payment terms, freight terms, and shipping agents without code
https://docs.microsoft.com/en-us/dynamics365-release-plan/2022wave1/smb/dynamics365-business-central/map-dataverse-option-sets-such-as-payment-terms-freight-terms-shipping-agents-without-code
Blog: https://www.d365geek.co.uk
Twitter: https://twitter.com/D365geek
LinkedIn: https://www.linkedin.com/in/mattcollins-jones/
Email: dynamics365geek@gmail.com
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