It’s an age-old conundrum. Which came first, the chicken or the egg? It’s not a simple question, because you can’t have a chicken without an egg, nor can you have an egg without a chicken. Similarly, companies often struggle with the question of whether PEOPLE can or should drive PROCESS as opposed to the PROCESS driving PEOPLE.
It reminds me, too, of the trickle-down vs. trickle up concept…
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