Make No Mistake: PEOPLE Drive Business PROCESS

It’s an age-old conundrum. Which came first, the chicken or the egg? It’s not a simple question, because you can’t have a chicken without an egg, nor can you have an egg without a chicken. Similarly, companies often struggle with the question of whether PEOPLE can or should drive PROCESS as opposed to the PROCESS driving PEOPLE.

Change Management Customer Experience Employee Engagement

It reminds me, too, of the trickle-down vs. trickle up concept…

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Make No Mistake: PEOPLE Drive Business PROCESS

Blog Syndicated with Geoff Ables’s Permission

Author: Geoff Ables

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