We can convert our basic queue to an advanced queue by setting the field “Is Omnichannel Queue” or “Automatic work distribution” schema name “msdyn_isomnichannelqueue“- to Yes. We would usually do it to use the existing basic queue in the Unified Routing. We can find that option in the Conflicts Tab of the Queue form Or … Continue reading “How to – convert basic queue to an advanced queue…
Continue Reading Nishant Rana’s Article on their blog
How to – convert basic queue to an advanced queue – Dynamics 365
We can convert our basic queue to an advanced queue by setting the field “Is Omnichannel Queue” or “Automatic work distribution” schema name “msdyn_isomnichannelqueue”- to Yes. We would usually do it to use the existing basic queue in the Unified Routing. We can find that option in the Conflicts Tab of the Queue form Or…
Blog Syndicated with Nishant Rana’s Permission
More About This Author
Array
- Dyn365CE7 May 2024Use Filter Array action to remove values from an array variable – Power Automate
- Dyn365CE6 May 2024Fixed – The latitude or longitude for the User record associated with this resource is invalid – Dynamics 365 Field Service /Dataverse
- Dyn365CE30 April 2024Use Geolocation Settings for Location Tracking and Auditing – Dynamics 365 Field Service
- Dyn365CE29 April 2024Fix the trigger – Microsoft.OData.ODataException: A binary operator with incompatible types was detected. Found operand types ‘Edm.Guid’ and ‘Edm.String’ for operator kind ‘Equal’ (Power Automate / Dataverse)