Episode 99: Love it or Hate it? Customer Service App Edition

Most of the functionality in the Dynamics 365 Customer Service App has been around for years, so  I invited two Microsoft MVPs and Customer Service experts to discuss the value of these features today.

The features we discussed are:

  1. Knowledge Base
  2. Subject
  3. SLAs/SLA Pausing
  4. Entitlements
  5. Queues
  6. Case Creation and Case Routing Rules
  7. Customer Service Portal
  8. Holiday and Customer Service Schedules

Continue Reading Gus Gonzalez’s Article on their blog

CRM MVP Podcast: Episode 99: Love it or Hate it? Customer Service App Edition

Most of the functionality in the Dynamics 365 Customer Service App has been around for years, so I invited two Microsoft MVPs and Customer Service experts to discuss the value of these features today.

Blog Syndicated with Gus Gonzalez’s Permission

Author: Gus Gonzalez

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