Episode 99: Love it or Hate it? Customer Service App Edition

Most of the functionality in the Dynamics 365 Customer Service App has been around for years, so  I invited two Microsoft MVPs and Customer Service experts to discuss the value of these features today.

The features we discussed are:

1. Knowledge Base
2. Subject
3. SLAs/SLA Pausing
4. Entitlements
5. Queues
6. Case Creation and Case Routing Rules
7. Customer Service Portal
8. Holiday and Customer Service Schedules

…

Continue Reading Gus Gonzalez’s Article on their blog

CRM MVP Podcast: Episode 99: Love it or Hate it? Customer Service App Edition

Most of the functionality in the Dynamics 365 Customer Service App has been around for years, so I invited two Microsoft MVPs and Customer Service experts to discuss the value of these features today.

Blog Syndicated with Gus Gonzalez’s Permission