Most of the functionality in the Dynamics 365 Customer Service App has been around for years, so I invited two Microsoft MVPs and Customer Service experts to discuss the value of these features today.
The features we discussed are:
- Knowledge Base
- Subject
- SLAs/SLA Pausing
- Entitlements
- Queues
- Case Creation and Case Routing Rules
- Customer Service Portal
- Holiday and Customer Service Schedules
…
Continue Reading Gus Gonzalez’s Article on their blog
CRM MVP Podcast: Episode 99: Love it or Hate it? Customer Service App Edition
Most of the functionality in the Dynamics 365 Customer Service App has been around for years, so I invited two Microsoft MVPs and Customer Service experts to discuss the value of these features today.
Blog Syndicated with Gus Gonzalez’s Permission