Most of the functionality in the Dynamics 365 Customer Service App has been around for years, so I invited two Microsoft MVPs and Customer Service experts to discuss the value of these features today.
The features we discussed are:
- Knowledge Base
- Subject
- SLAs/SLA Pausing
- Entitlements
- Queues
- Case Creation and Case Routing Rules
- Customer Service Portal
- Holiday and Customer Service Schedules
…
Continue Reading Gus Gonzalez’s Article on their blog
CRM MVP Podcast: Episode 99: Love it or Hate it? Customer Service App Edition
Most of the functionality in the Dynamics 365 Customer Service App has been around for years, so I invited two Microsoft MVPs and Customer Service experts to discuss the value of these features today.
Blog Syndicated with Gus Gonzalez’s Permission
More About This Author
Array
Podcasts5 December 2021Episode 111: Real Project Stories
Podcasts22 November 2021Episode 110: The truth about API Call Limits and Entitlements
Podcasts21 October 2021Episode 109: UG Summit 2021 Debrief
Podcasts4 July 2021Episode 108: Let's talk about the latest licensing changes!