Azure
Microsoft Agent 365: The Controls That Come After the Identity
In the previous blog, we registered three finance agents as identities in Microsoft Entra. In this post we go further, and we govern one…
Category: Power Platform
Copilot Studio
Consent-based recording in D365 Contact Center: how it actually works
Call recording is one of those contact center capabilities that sounds simple until you start implementing it across channels, bots, transfers, transcripts, and compliance…
Power Apps
GitHub Copilot’s AI Credits Pool: A Survival Guide for Users, Admins, and Teams
I got burned more than once by AI quotas. Claude Code’s 5-hour window hitting in the middle of a critical fix. GitHub Copilot’s weekly…
Copilot Studio
Using the Quality Evaluation Agent in D365 Contact Center
In the previous post, I covered how to enable the Quality Evaluation Agent in Dynamics 365 Contact Center, including prerequisites, connection references, Power Automate…
Copilot Studio
Enabling Quality Evaluation Agent in D365 Contact Center
Quality Evaluation Agent is one of the AI capabilities in Dynamics 365 Contact Center that helps evaluate customer interactions based on defined quality criteria.…