Using AI-powered email classification to automatically categorize cases in D365 Customer Service
Manual triage is one of those small operational tasks that adds up quickly. An email comes in and a case is created. Someone opens…
Manual triage is one of those small operational tasks that adds up quickly. An email comes in and a case is created. Someone opens…
The out of the box ALM features in the Power Platform have improved significantly in recent years. We now have Pipelines in Power Platform…
How I built a 200-asset AI-governance programme with Microsoft Cowork in a single month, and what it taught me. This field report covers the…
Something fundamental is changing in how Power Apps and Microsoft 365 Copilot work together. Until now, Copilot in Model-Driven Apps lived in its own…
Cowork is MINDBLOWING but there are some risks! I’ve been experimenting with how I can use it to transform an end to end process…