Copilot Studio
Cowork = My Collaborative Worker
Cowork is MINDBLOWING but there are some risks! I’ve been experimenting with how I can use it to transform an end to end process…
Category: Microsoft 365 Copilot
Azure
Microsoft Agent 365: The Controls That Come After the Identity
In the previous blog, we registered three finance agents as identities in Microsoft Entra. In this post we go further, and we govern one…
Copilot Studio
Consent-based recording in D365 Contact Center: how it actually works
Call recording is one of those contact center capabilities that sounds simple until you start implementing it across channels, bots, transfers, transcripts, and compliance…
Microsoft 365
How to speak to AI?
Copilot reads the transcript, not the room. Master a handful of simple speaking habits, and your meeting recaps go from "roughly what happened" to…
Copilot Studio
Using the Quality Evaluation Agent in D365 Contact Center
In the previous post, I covered how to enable the Quality Evaluation Agent in Dynamics 365 Contact Center, including prerequisites, connection references, Power Automate…