Dynamics 365 Customer Engagement
Power Automate via GitHub Copilot
I've seen a few articles pop up recently regarding moving away from maker portals or building Power Apps and Power Automate flows using natural…
Category: Microsoft 365 Copilot
Dynamics 365 Customer Engagement
Power Platform Admin V2 – Create Rule Set Explained
I was chatting to Cooky the other day about APIs for Power Platform with some work he was trying to do for some tools.…
Community
Why Most Organisations Get Stuck Between AI Adoption and Transformation
Most organisations treat AI productivity, experimentation and transformation as separate strategies. I believe they're different stages of the same journey, and the organisations making…
Copilot Studio
Using AI-powered email classification to automatically categorize cases in D365 Customer Service
Manual triage is one of those small operational tasks that adds up quickly. An email comes in and a case is created. Someone opens…
Dynamics 365 Customer Engagement
Vibe coding an XrmToolBox Tool part 6 – Beta testing and feature requests
We've built a tool, but I want to make sure this tool adds value for people and building from just my own needs and…