“Edit – 25 – June – 2026 – This only applies to sandbox environments not production. Can see Microsoft updating the details. Details “…
If you’re using Logic Apps Standard, you’ll notice that the execution history (runs) is retained for 90 days. Having a longer retention period would…
Overflow handling in contact centers is usually based on time or volume. A customer waits for a certain number of minutes, or the queue…
Some weeks ago I wrote on LinkedIn a short post explaining that Microsoft was slowly moving the default AI models … More
One of the most interesting new additions to Dynamics 365 Contact Center is the Service Operations Agent. It promises a more conversational way for…
