Dynamics 365
Stairway to Dataverse Heaven
There’s a moment in every agentic strategy project where you realize: how your agent connects to data matters just as much as what data…
Category: Dynamics 365
Dynamics 365 Customer Engagement
How I Passed Microsoft AI Transformation Leader (AB‑731) Certification?
Discover how I successfully passed the Microsoft AI Transformation Leader (AB‑731) certification using Microsoft Learn, practice assessments, and targeted revision. In this blog, I…
Dynamics 365 Human Resources
Microsoft Build 2026: What HR actually needs to know
I was catching up with Microsoft Build 2026 and I want to be honest with you: this wasn't a normal year. The announcements that…
Copilot Studio
Using the Quality Evaluation Agent in D365 Contact Center
In the previous post, I covered how to enable the Quality Evaluation Agent in Dynamics 365 Contact Center, including prerequisites, connection references, Power Automate…
Dynamics 365
Agent Evaluation in Copilot Studio
Agent Evaluation is a new(ish) feature in Copilot Studio. So new, that it went generally available first in March 2026. It's the first built-in…