Dynamics 365 Customer Engagement
Why Customer Insights Data?
Why should a company choose customer insights data? This is a question I often get, especially when talking to people in the analytics department…
Category: Dynamics 365
Dynamics 365 Customer Engagement
AI-900 vs AI-901
The Azure AI Fundamentals AI-900 exam is retiring on 30th June and is being replaced by the AI-901 exam. There is quite a change…
Dynamics 365 Customer Engagement
Open a Power Automate Flow for Edit Without Fixing Broken Connections First
While reviewing Power Automate flows recently, we ran into an issue where we could not open a flow in edit mode When opening the…
Copilot Studio
Consent-based recording in D365 Contact Center: how it actually works
Call recording is one of those contact center capabilities that sounds simple until you start implementing it across channels, bots, transfers, transcripts, and compliance…
Dynamics 365 Business Central
Directions Asia 2026 Recap: Key Takeaways from Ho Chi Minh City
By [Saurav Dhyani] | Business Central Consultant & ArchitectA few weeks ago, the Microsoft Dynamics 365 Business Central community gathered in Ho Chi Minh…