Field service teams across the U.S. and North America face a common challenge — scheduling appointments efficiently while keeping customers satisfied. Missed visits, long travel times, and last-minute cancellations can
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With the upcoming 2026 Wave 1 release wave for Dynamics 365 Business Central, Microsoft is finally opening the possibility to create sandbox environments based on the early access preview of
WhatsApp messages have a 98% open rate. Email sits at 21%. For businesses using Dynamics 365, this gap represents a massive opportunity. Most businesses struggle to connect their customer data
Nowadays, customer interactions often span many languages. Microsoft’s Copilot Studio provides a powerful way to build multilingual agents, chat agents or bots that can seamlessly converse in more than one
The banking industry in Australia is at a fascinating crossroads, according to reports. Traditional branches are shrinking, mobile and digital channels are multiplying, and customer expectations are evolving faster than
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