Previously I have written articles on the Customer Intent agent in Dynamics 365 Customer Service and Contact Center where I explained how the Customer Intent agent works, and how to
Previously I have written articles on the Customer Intent agent in Dynamics 365 Customer Service and Contact Center where I explained how the Customer Intent agent works, and how to
Enable Customer Intent for Custom Agents in Copilot Studio! In previous videos I explained what the Customer Intent Agent is, how it works, and how to configure it. In this
Managing bounces, blocked emails and overall consent isn’t my idea of fun, and guessing it isn’t yours either. BUT if you are going to send out emails to your prospects,
Picture this: You’re working on a client’s website, fine-tuning a new theme you’ve been developing for weeks in WordPress Studio. The design is perfect in your local environment, and you’re
Last week I received a an help request from a partner that was in the middle of a Dynamics 365 Business Central on-premises upgrade process for a customer (yes, on-prem