I am a big fan of the agent, or copilot (whatever you want to call it) that lives in the sidecar in Dynamics 365 Customer Service. The little helper we
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Set Up Verbatim Knowledge Responses in Dynamics 365 In this video, I take a look at one of the newest capabilities in Dynamics 365 Customer Service: verbatim knowledge responses. We
Field service and field sales run on two major things: good data and its location. Microsoft Dynamics 365 handles the data side well, tracking accounts, cases, leads, and customer relationships
Preparing for a QuickBooks to Business Central migration means getting your data, your team and your decisions in order before the technical work starts, so the project runs to plan
While validating some Dynamics 365 Field Service data recently, we came across an interesting scenario where SQL4CDS and Advanced Find returned different record counts even though the date filters appeared
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