Microsoft has just released the 2026 Release Wave 1 notes for Dynamics 365 business applications and the Power Platform, and of course I couldn’t wait to dive in! Over the
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2026 Release Wave 1: Dynamics 365 Customer Service Today Microsoft announced the new features coming in 2025 Release Wave 2. Just as have done before, I am creating a series
Hello Everyone, Today I am going to show how to enable Microsoft Copilot Studio Multilingual. Let’s get started. To make your Microsoft Copilot (created in Copilot Studio) multilingual, you can
What’s the difference between speed and haste? It’s all about readiness and efficiency. Importantly, working with great haste will often reduce overall speed. This is because there are important efficiencies that can
Hello Everyone, Today i am going to share my thoughts on using IVR with Omnichannel for Customer Service in Copilot Studio. Let’s get started. To use Interactive Voice Response (IVR)
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