Dynamics 365 Customer Engagement
Power Automate & Cognito Forms
Cognito Forms is one of the many platforms available for creating online forms. Cognito Forms is the only one I know of that has…
Category: Dynamics 365 Customer Engagement
Dynamics 365 Customer Engagement
Avoiding a Power Platform “Drive-By” using the Centre of Excellence Starter Kit
A few years ago, I wrote about ten different types of Dynamics 365 projects. One of these types of projects I referred to as…
Dynamics 365 Customer Engagement
AI Translation for Omnichannel
How to start off this post? I’ve been trying to work out how exactly I can express my excitement around this new feature for…
Dynamics 365 Customer Engagement
Remove ‘This Email has been blocked due to potentially harmful content.’ message in Dynamics 365 Emails | OrgDbSettings utility
It’s annoying to see this message on every email you Track in Dynamics 365 and just how it takes all the critical space on…
Dynamics 365 Customer Engagement
Escalating Cases in D365 Customer Service
If you or your organization is using Dynamics 365 Customer Service then you probably have the need to escalate cases. This functionality is something…