Dynamics 365 Customer Engagement
#D365ForHousing – Lettings
The Lettings module in Dynamics 365 is now live and available for FREE to all housing and public sector organisations! The 3rd key end to end…
Category: Dynamics 365 Customer Engagement
Dynamics 365 Customer Engagement
Sending Notifications From The Details Of Survey Responses
Microsoft is continually making changes to Dynamics 365 Customer Voice. This includes new functionality that’s immediate and noticeable and sometimes comes in the form…
Dynamics 365 Customer Engagement
D365UG “Birmingham” – Dec 9th Event
Our next D365UG event will be on December 9th at 5:30pm. This will be our last event of 2020, so register now for possibly…
Dynamics 365 Customer Engagement
Hello Tables, Columns and Choices. Goodbye Entities, Fields and Options. Getting ready for new names in the Power Platform
If you are like me, chances are you have been using the new Power Apps maker portal to create new model-driven Power Apps or…
Dynamics 365 Customer Engagement
Omnichannel for Customer Service – Sound Notifications
A new feature has recently been added to Microsoft’s Omnichannel for Customer Service that can be used to trigger sound notifications when messages arrive.…