Dynamics 365 unified service desk enables users to compose emails in a separate popup window. Every time an agent is composing an email within a case, he/she will have to manually update the email subject and append case number. This could cause errors as incorrect case numbers might get copied or else, agent may forget to append the case number at all. All these issues could be avoided by…
Continue Reading Kaushal Kodagoda’s Article on their blog
https://immersivecoder.com/2020/10/22/auto-update-outgoing-email-subject-with-case-title-and-case-number-in-dynamics365-ce/
Blog Syndicated with Kaushal Kodagoda’s Permission
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