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Nishant Rana

1,318 Posts
85,558 Views
Dynamics 365 Customer Engagement

Getting Started with Dynamics 365 Web Portals

You might know about self-service, considering you are here to read this article. Thanks to that revolutionary feature, we don’t have to take on the traditional approach –…

📅 13 January 2022 👁 31 views
Dynamics 365 Customer Engagement

Business Process Flow Key Notes

Originally posted on Vrushali's Techno Blog: When we talk about Business Process flow (BPF) , there are lot of questions : How does it operate, how is it…

📅 12 January 2022 👁 53 views
Dynamics 365 Customer Engagement

Queues in Case Management: Part 1

Originally posted on Vrushali's Techno Blog: Customer service management may require different type of attentions and monitoring depending on parameters such as the different types of customer, priority,…

📅 28 December 2021 👁 69 views