Understanding Queues in Dynamics 365 Customer Service (refresher)
What are Queues? Queues are containers to store, organize, prioritize and monitor the progress of work items or queue items. Which entity/table can be enabled for the queues?…
Nishant Rana
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Collaborate using Comments (preview) in Modern App Designer – Power Apps / Dynamics 365
A new comments (preview) feature has been added recently in the Modern App Designer Modern App Designer – https://nishantrana.me/2021/06/09/modern-model-app-designer-preview-dataverse-dynamics-365/ To see it in action, open an existing app…
{Power 2021} Clear and Update Custom queue field on Case based on Queue items related to the case
Originally posted on MSDYNAMICSBLOG BY DEEPESH: Pre-requisites: Should have “Customer Service Hub” app installed in your tenant Add out of box “Case” entity in your solution Create a…
Fixed – The API version ” is not valid for provider ‘Microsoft.BusinessAppPlatform’ – Action ‘Force_Sync_user’ failed error – Power Automate
Recently while testing a flow we got the below error message The API version ” is not valid for provider ‘Microsoft.BusinessAppPlatform’ The supported list of API versions are:…
The trick to force / trigger user sync – Power Platform / Dynamics 365
Sometimes it takes a long time for the users to appear in Dynamics 365, even though users have the appropriate licenses. E.g. here we have added user6 in…
Using Force Sync User to sync PowerApp / CRM users – Power Platform / Dynamics 365
Recently in one of our trial environments, some of the users were not showing up in the Enabled Users view in Dynamics 365, although the users were having…
Using Custom Process Action with Code for integration – Dynamics 365 / Microsoft Dataverse
There are 2 ways to create a custom message in Dataverse, one is through action, and the other is through Custom API. Check the post on Custom API…
Fixed: Action not appearing in Plugin Registration tool (Dynamics 365 / CE)
We had couple of actions created, but they were not appearing in the Plugin Registration Tool Plugin of XrmToolBox as shown below. Refreshing the plugin, re-connecting to the…
Fixed – Unified routing was unable to provision error while trying to configure Unified routing
Recently while trying to set up Unified Routing, we got the below error. “Unified routing was unable to provision. Please try again or contact Microsoft Support” The user…
Fixed – We couldn’t load your user roles from the selected Dynamics 365 Organization error while trying to set up Microsoft Dynamics 365 Marketing
Recently while trying to set up Microsoft Dynamics 365 Marketing on an existing Dataverse environment, we got the below error. “We couldn’t load you user roles from the…