Now the scenario we want to implement is we want a particular user to have access to all the KB article and another user to only specific KB Articles.
For this, we will make use of Content Access Level concept of the portals.
Content access level can be assigned to KB Article and can also be assigned to the Contact Users.
There are 3 content access levels OOB, we can also create our own…
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Using the Content Access Level for KB Articles in Customer Self-Service Portal – Nishant Rana’s Weblog
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