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Nishant Rana

1,325 Posts
331,454 Views
Dynamics 365 Customer Engagement

How to – convert basic queue to an advanced queue – Dynamics 365

We can convert our basic queue to an advanced queue by setting the field “Is Omnichannel Queue” or “Automatic work distribution” schema name “msdyn_isomnichannelqueue“- to Yes. We would…

📅 24 October 2023 👁 165 views
Dynamics 365 Customer Engagement

Analytics capabilities of Kupp Code Analytics

In the previous posts, we covered the Overview and Key Features of Kupp Code Analytics, the installation and setup process of the extension, and its Intellisense capabilities. Here…

📅 4 October 2023 👁 105 views