Enable classic editor for build/release pipelines in Azure DevOps
If you see the classic editor option missing, while creating the pipeline, it is because it would be disabled in the organization settings. To enable it navigate to…
Nishant Rana
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Write an email (Copilot) in Dynamics 365 Customer Service
Using the Write an email functionality of Copilot in Dynamics 365 Customer Service, the agents can quickly create responses, which they can use for their email. To enable…
Ask a Question (Copilot) in Dynamics 365 Customer Service
Agents can use the “Ask a question” functionality from within the Copilot help pane, to ask questions for quick resolution of the case. To enable it navigate to…
Use Copilot to summarize cases – Dynamics 365 Customer Service
We can make use of copilot to summarize the cases. It applies to cases that are canceled and resolved also. To enable it Navigate to the Customer Service…
Enable Copilot in Customer Service and Custom Apps (Dynamics 365)
Copilot (preview) for Dynamics 365 Customer Service provides the following features – To enable it, navgiate to Customer Service Admin Center >> Agent Experience >> Productivity >> Manage…
How to- Enable Microsoft Team chats in Dynamics 365 Apps
Enabling Microsoft Team chats inside Dynamics 365 allows the agents/sellers to start a new chat from a record or connect an existing chat to a record from within…
Use tag parameter to add a shared variable to the plugin – Dataverse / Dynamics 365
We can use the tag parameter in the request to pass any additional information to the plugin. This is added as a shared variable to the plugin execution…
Use RetrieveDuplicates request to check for duplicates before creating/updating a record – Dataverse / Dynamics 365
In the previous post, we saw how we can use the SuppressDuplicateDetection parameter to throw errors in case of duplicates when creating or updating a record. Here instead…
Use SuppressDuplicateDetection parameter of Request to throw an exception in case of duplicates – Dataverse / Dynamics 365
We can make use SuppressDuplicateDetection optional parameter of the Request if we want the configured duplicate detection rules to run and throw an exception while creating or updating…
Preferred Solution (preview) in Dataverse / Dynamics 365
With the preferred solution (preview), now we can specify a solution to which all our changes, that are made outside of the context of the unmanaged solution, should…