Copilot Studio – Hide Fields in Adaptive Cards
I have recently been experimenting with adaptive cards within my Copilot Studio BOTS. (Previously known as Power Virtual Agents!) In this post I will explore how we can…
Neil Parkhurst
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Copilot Studio – Adaptive Cards Toggle Visibility
I have recently been experimenting with adaptive cards with my Copilot Studio BOTS. (Previously called Power Virtual Agents!) In this post I will explore how to toggle the…
Copilot Studio – Adaptive Cards, Dynamic Choices
I have recently been experimenting with adaptive cards within my Copilot Studio BOTS. (Previously called Power Virtual Agents!) Recently I explained how we could use variables to customize…
Copilot Studio – Adaptive Cards and Variables
I have recently been experimenting with adaptive cards within my Copilot Studio BOTS. (Previously called Power Virtual Agents!) For example, I have replaced my pre-chat survey with an…
Omnichannel for Customer Service – Role Persona Mapping
When using Microsoft’s Omnichannel for Customer Service or Unified Routing “Role Persona Mapping” can come into play. In this post I will explain how and why. If I’m…
Omnichannel for Customer Service – Copilot Studio, Transfers to Agent Message
Whilst using a Copilot Studio BOT with Omnichannel for Customer Service I recent had a problem adding variables into the transfer message. I will explain the challenge and…
Omnichannel for Customer Service Training – March 2023
I am very pleased to announce my first Microsoft Omnichannel for Customer Service training course Omnichannel for Customer Service is part of the Microsoft Digital Contact Center Platform,…
Omnichannel for Customer Service – Adaptive Cards as Pre-Chat Survey
Within Omnichannel for Customer Service, on the chat channel we can configure a pre-conversation survey. This functionality works well but I’ve recently been experimenting with using an adaptive…
D365PPUG Birmingham – Jan 2024 Event
The first in-person meeting of the Dynamics 365 and Power Platform User Group for Birmingham will take place on Thursday 25th Jan from 18:00. I can’t believe we…
Omnichannel for Customer Service – Store Voice Surveys
Within Microsoft’s Omnichannel for Customer Service we can enable post-call surveys. I recently published a post explaining this feature. In this second related post I will explain how…