D365UG / CRMUG Birmingham – November Meeting
With so much happening in the Dynamics 365 world attending user groups has never been so important. Why not join us in Birmingham to see how meeting likeminded…
Neil Parkhurst
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The USD Accelerator – UCI Version
As time progresses I plan to add enhancements, performance improvements and bug fixes into The USD Accelerator …. with this in mind I have just released a version…
MB2-717 Certification: (Microsoft Dynamics for Sales) – Help
As I prepare for my Dynamics 365 certification in sales (MB2-717), I’m creating blog posts based on my revision. I hope that collectively these posts may prove useful…
USD – Crashing (Multiple Tokens)
I have seen this issue a couple of times and decided to blog about the solution …. The problem is that Unified Service Desk fails to load. The…
MB2-717 Certification: (Microsoft Dynamics for Sales) – Email Setup
As I prepare for my Dynamics 365 certification in sales (MB2-717), I’m creating blog posts based on my revision. I hope that collectively these posts may prove useful…
MB2-717 Certification: (Microsoft Dynamics for Sales) – Email templates
As I prepare for my Dynamics 365 certification in sales (MB2-717), I’m creating blog posts based on my revision. I hope that collectively these posts may prove useful…
USD – Resolve Case | Microsoft Dynamics 365 and Unified Service Desk
I recently had a requirement to be able to quickly resolve a case in Microsoft’s Unified Service Desk (USD), in the end the solution was really easy but…
MB2-717 Certification: (Microsoft Dynamics for Sales) – Auto Capture
As I prepare for my Dynamics 365 certification in sales (MB2-717), I am creating blog posts based on my revision. I hope that collectively these posts may prove…
USD Accelerator – Announcing QGate intelli-CTi Support
Computer Telephony Integration (CTI) is an important part of many Unified Service Desk projects, one that often includes complex bespoke coding. The USD Accelerator already supports several 3rd…
MB2-717 Certification: (Microsoft Dynamics for Sales) – Email Engagement
As I prepare for my Dynamics 365 certification in sales (MB2-717), I am creating blog posts based on my revision. I hope that collectively these posts may prove…