MB 210: Microsoft Dynamics 365 for Sales – Opportunity Management
As I prepare for my Dynamics 365 certification in sales (MB 210), I’m creating blog posts based on my revision. I hope that collectively these posts may prove…
Neil Parkhurst
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The Omni-channel Engagement Hub, Video Demo
I recently gave a presentation at 365 Saturday in Amsterdam, in which I showed a detailed demonstration of Microsoft’s new Omni-channel Engagement Hub. Several people have asked me…
Introducing – The Omni-channel Engagement Hub
I am currently sat in a very nice Aspire lounge at Birmingham airport waiting for my KLM flight to Holland. I’m off to Amsterdam to give a presentation…
Universal Resource Scheduling | Microsoft Dynamics 365 and Unified Service Desk
I have commonly used the schedule board with Dynamics 365 Field Service or Project Service to schedule work orders or project tasks. But recently I’ve had a couple…
USD – SetReplacementParameter | Microsoft Dynamics 365 and Unified Service Desk
I love it when I find something new in Unified Service Desk! I recently spotted an action I’d not used before whilst experimenting with USD v4.1. SetReplacementParameter. But…
MB 210: Microsoft Dynamics 365 for Sales – Lead Management
As I prepare for my Dynamics 365 certification in sales (MB 210), I’m creating blog posts based on my revision. I hope that collectively these posts may prove…
Microsoft Forms Pro – First look
I have recently started to experiment with Forms Pro, in this post I will explain my initial tests and provide a few observations on my opinions so far.…
The USD Accelerator – Technical Guide, Release History (2_0_0_3)
The USD Accelerator is a pre-build Unified Service Desk configuration aimed at helping speed your USD project. This post will highlight the enhancements and bug fixes released in…
USD – Browser Choice | Microsoft Dynamics 365 and Unified Service Desk
All browsers are pretty much the same thing, right??? The actual answer to this question is a resounding no! When working with Microsoft’s Unified Service Desk (USD) selecting…
MB 210: Microsoft Dynamics 365 for Sales – Product Catalog (Discount Lists)
As I prepare for my Dynamics 365 certification in sales (MB 210), I’m creating blog posts based on my revision. I hope that collectively these posts may prove…